Frequently Asked Questions

What is Course Mastered?

Course Mastered is an online learning platform that offers professional courses designed to help you develop new skills and advance your career. We provide comprehensive, practical training in various fields including technology, business, design, and more.

Who creates the courses?

Our courses are created by industry professionals and experts with years of real-world experience in their respective fields. Each instructor is carefully selected based on their expertise and ability to teach complex concepts in an accessible way.

How do I get started?

Getting started is easy! Browse our course catalog, select a course that interests you, and complete the enrollment process. Once enrolled, you'll receive access credentials via email and can begin learning immediately.

Is there a mobile app?

Currently, our courses are accessible through any web browser on desktop, tablet, or mobile devices. We're working on a dedicated mobile app to enhance the learning experience on smartphones and tablets.

How long do I have access to a course?

Once you purchase a course, you have lifetime access to the content. You can learn at your own pace and revisit the materials whenever you need to refresh your knowledge.

Can I download course materials?

Most course materials, including PDFs, templates, and resources, can be downloaded for offline use. Video content is streamed online to ensure you always have access to the latest version.

What if I'm not satisfied with a course?

We want you to be completely satisfied with your learning experience. If you're not happy with a course, please contact our support team within 30 days of purchase to discuss your options.

Do you offer certificates of completion?

Yes, upon successful completion of a course (including all assignments and quizzes), you'll receive a certificate of completion that you can add to your professional profile or resume.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed securely through our encrypted payment system.

Are there any hidden fees?

No, we believe in transparent pricing. The price you see is the price you pay. There are no hidden fees, subscription charges, or additional costs after purchase.

Can I get a refund?

We offer a 30-day satisfaction guarantee. If you're not satisfied with your course purchase, contact our support team within 30 days for a full refund, subject to our terms and conditions.

Do you offer discounts or promotions?

We occasionally offer promotions and discounts. The best way to stay informed about special offers is to subscribe to our newsletter or follow us on social media.

What are the system requirements?

Our platform works on any device with a modern web browser and internet connection. We recommend Chrome, Firefox, Safari, or Edge. For the best experience, ensure you have a stable internet connection for video streaming.

I'm having trouble accessing my course. What should I do?

If you're having trouble accessing your course, first try clearing your browser cache and cookies. If the problem persists, contact our technical support team with details about the issue and your browser/device information.

Can I watch courses offline?

Currently, video content requires an internet connection to stream. However, you can download supplementary materials like PDFs, templates, and resources for offline access.

How do I reset my password?

If you've forgotten your password, use the "Forgot Password" link on the login page. Enter your email address, and we'll send you instructions to reset your password securely.

Still Have Questions?